Frequently Asked Questions

Q: How do I store Bobby + Bambi's Biscuits and Pup-pastries? 
A: Bobby + Bambi's treats are made without any preservatives and should be treated like a baked good for human consumption. 
Store biscuits and cookies in a cool, dry place. Consume before the best by date.
Shelf life for pup-pastries is 3-5 days in the refrigerator and in the freezer until the best by date.
Please see product listings for detailed serving instructions.

Q: Where are Bobby + Bambi's treats made?
A: Bobby + Bambi's treats are handmade in small batched in a commercial kitchen in Costa Mesa, CA.


Q: What are your shipping rates?
A: We offer free shipping for orders $35 and up (before taxes). Orders under $35 have flat rate shipping rates. Due to the increase in postage, we are unable to offer free shipping to Hawai'i and Alaska. We do offer a discounted flat rate shipping rate to Hawai'i and Alaska.

Q: Why are bakery items only shipped Monday through Wednesday?
A: Since our bakery products (pies, cakes, donuts, etc) do not contain any preservatives, we want to make sure treats are shipped to you in a timely manner and to avoid being held at the post office over the weekend.  


Q: How long before my order ships?
A: Bobby + Bambi's Gourmet Bakery Treats are freshly baked to order. Treats will be shipped 1-2 business days from the day the order was received.


Q: How long will it take to receive my order after it has been shipped?
A: All orders are shipped through the United States Postal Service (USPS).
Los Angeles and Orange County will be shipped 1-Day Priority Mail.
All others will be shipped 2-Day Priority Mail.
In some cases and holidays, orders are shipped via FedEx.

Q: What if my treats are damaged in shipping?
A: If your treats are severely damaged, please contact us and we will take care of it immediately. Since we rely on USPS to ship our products, we don't have control over minor damage. We have tested the treats for shipping to ensure your treats will arrive safely. 

Q: Can I order a custom cake flavor? 
A: Yes, we are able to accommodate to custom cupcake, mini Bundt cake, or cake order. Custom flavors are subject to a custom flavor fee. Please contact customer.care@bobbyandbambi.com and we can give you a quote depending on what you are looking for!